Understanding PBX Systems: Features, Types, and Benefits

PBX (Private Branch eXchange) is a private telephone network used within an organization to manage and route internal and external calls. It is essentially a private telephone system that allows for multiple extensions and lines to be managed and controlled from a central location.

A PBX system typically includes features such as call forwarding, call holding, call transferring, and conference calling, as well as the ability to record and monitor calls. PBX systems can be hosted on-premises or in the cloud, and can support a wide range of devices, including desk phones, softphones, and mobile devices.

PBX systems are commonly used by businesses of all sizes, as they provide a cost-effective solution for managing internal and external communications. They can also be integrated with other business applications, such as CRM (Customer Relationship Management) software, to provide additional functionality and efficiency.